Mercure Krakow Stare Miasto (Old Town)

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Mercure Krakow Stare Miasto (Old Town), Interior entrance

Mercure Krakow Stare Miasto (Old Town), Room

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Mercure Krakow Stare Miasto (Old Town), Bathroom

About the property

Near Main Market Square. Make yourself at home in one of the 198 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Don't miss out on recreational opportunities including a fitness center and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a reception hall.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM for a fee.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Kraków? This hotel has 3229 square feet (300 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

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Popularity

9.2

Superb

General

6215

Tripadvisor 9/10

1832

Booking 9.2/10

3437

Expedia 9.6/10

946

Main services

Vegetarian meal

Vegan options

Multilingual staff

Airport Shuttle

Hotel safe

BBQ Facilities

Computer station

Business centre

Breakfast

Bikes Available

Restaurant

Bed Linen

Luggage room

Conference room

24-hour reception

Bar

Toiletries

No single-use straws

Housekeeping

Dry cleaning and laundry

Cycling

Free Internet

No single-use plastics

Non-smoking establishment

Service Animal allowed

Pets allowed

Elevator

Meeting room

Newspapers

Change of towel (on request)

Accessible parking

ISO 50001 – Energy management

Shower

* Some services may carry an extra charge.

Guest reviews

9.6/10 Superb

Cleanliness9.6/10

Staff and Service9.6/10

Amenities9.4/10

Property conditions and facilities9.6/10

Neighborhood9.6/10

10 / 10

David

Clean , tidy , close to the old town . Friendly staff.

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25 Mar 2025

10 / 10

Kirsty

Fabulous stay

Had a lovely stay here , the hotel was absolutely beautiful , so local to everything and smelled amazing !

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25 Mar 2025

10 / 10

Joel

Fantastic hotel, clean, friendly staff and only 10 minute walk to the main square. Would definitely recommend and will be staying there again.

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16 Mar 2025

4 / 10

Shannon-Jayde

Was good until the end.

Hotel was lovely however there's a deposit you have to pay when you get there. I came home and they had charged my card the following day after me arriving back home and sent no courtesy message as to why. Absolutely do not feel comfortable that they are making charges to my card when I'm not even in the country let alone in the hotel. I now have a major cause for concern that they could now end up putting more random charges on my card without any reasoning.

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11 Mar 2025

Information about the area

Krakow, Poland

Mercure Krakow Stare Miasto (Old Town) is centrally located in Kraków, a 5-minute walk from Kraków Barbican and 11 minutes by foot from Main Market Square. This eco-certified hotel is 1.1 mi (1.8 km) from Cloth Hall and 1.1 mi (1.8 km) from St. Mary's Basilica.

Krakow is beautiful, a jewel among European cities. People have been living and building here since the 9th century. The Old Town historical district in Krakow’s heart is actually the medieval city established in 1257. Krakow remains the undisputed architectural capital of Poland and home to one of Europe’s oldest universities. The many parks and the Planty, the green city belt surrounding the city centre, make Krakow, a wonderful city to visit. Krakow’s entire stare miasto, old town, is lovely, every street worth a slow stroll. At its centre is the Rynek Glowny, one of the most beautiful market squares in Europe. The Kosciol Mariacki in its northeast corner, is a richly decorated cathedral, with a 500-year-old carved altarpiece. Diagonally across the square stands the lonely town hall tower spared when the rest of the building was demolished in 1820. Sitting on the Wista River, is the Wawel Castle, the finest surviving piece of Renaissance architecture in Poland. The castle was the royal seat of Poland, and is the city's main tourist attraction. The grounds consist of the palace, a huge Cathedral and a large garden. The Royal Cathedral dominates the complex of Wawel. It was the coronation site and burial place of almost all of monarchs of Poland. Built in the early 11th century in Romanesque style its tower offers a splendid view of Krakow. The beauty of its old architecture, the ambience of great culture, art and literature, the charm of its numerous cafes, bars and pubs, always full of locals and tourists, makes this city one of world's best tourist destinations.

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What’s nearby

Royal Road - 0.1 km / 0.1 mi
Galeria Krakówska - 0.1 km / 0.1 mi
Florianska Street - 0.3 km / 0.2 mi
Planty Park - 0.4 km / 0.2 mi
Kraków Barbican - 0.4 km / 0.2 mi
Stary Kleparz - 0.4 km / 0.3 mi

Getting around

(KRK) Krakow, John Paul II - Balice, PL - 11.5 km
(CZW) RUDNIKI, RUDNIKI , PL - 105.05 km
(KTW) Katowice, Pyrzowice, PL - 76.37 km

About accommodation

General

Air conditioning
Allergy-free room
Family rooms
Pets allowed
Non-smoking rooms
Lift
Safety deposit box
Soundproof rooms
Heating
Non-smoking throughout
Minimarket on site
WiFi available in all areas
Facilities for disabled guests

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
Key card access
CCTV outside property

Activities

Cycling
Live sport events (broadcast)
Bike tours
Tour or class about local culture
Fitness centre
Themed dinner nights
Hiking
Temporary art galleries
Fitness
Walking tours

Services

Room service
Express check-in/check-out
Ironing service
Private check-in/check-out
Airport shuttle (additional charge)
Meeting/banquet facilities
Luggage storage
Concierge service
Shuttle service
Dry cleaning
Tour desk
Daily housekeeping
Pet basket
Shared lounge/TV area
Pet bowls
Fax/photocopying
24-hour front desk
Airport shuttle
Trouser press
Shuttle service (additional charge)
Laundry

Safety features

First aid kit available
Face masks for guests available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Contactless check-in/check-out
Physical distancing rules followed
Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Restaurant
Bar
Breakfast in the room
Kid meals
Wine/champagne
Coffee house on site
Special diet menus (on request)

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor furniture

Parking

Parking garage
Electric vehicle charging station
Parking
Private parking
Accessible parking
Parking on site

Accessibility

Higher level toilet
Lower bathroom sink
Wheelchair accessible
Toilet with grab rails
Emergency cord in bathroom

Transport

Airport drop off
Airport pick up

Reception services

Invoice provided

Entertainment and family services

Board games/puzzles

Languages

Deutsch
English
Français
Polski
Русский

About the rooms

The accommodation has 193 rooms:

Bedroom

Linen
Wardrobe or closet

General

Air conditioning
Interconnected room(s) available
Ironing facilities
Trash cans
Safety deposit box
Heating
Carpeted
Iron
Key card access
Smoke alarm

Accessibility

Roll-in shower
Accessible by lift
Upper floors accessible by elevator

Services

Wake up service/Alarm clock
Wake-up service

Room Amenities

Socket near the bed
Sofa bed
Hypoallergenic pillow

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Toilet
Bath
Bath or shower
Toilet paper
Bathrobe
Slippers
Towels
Private bathroom

Media & Technology

Satellite channels
TV
Telephone
Radio
Cable channels
Flat-screen TV

Physical distancing

Single-room air conditioning for guest accommodation

Food & Drink

Tea/Coffee maker
Minibar
Bottle of water

Kitchen

Coffee machine
Cleaning products
Electric kettle

Outdoors

Terrace

View

City view
Inner courtyard view

Living Area

Sofa
Desk

*Some services may only be available in specific rooms or upon request.

Restaurants

WINESTONE

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

Reservation not possible

Cost

120,00 zł per day

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Important information

Optional fees

Fee for buffet breakfast: approximately PLN 99 per person
Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
Self parking fee: PLN 120 per day
Pet fee: PLN 90 per pet, per day
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Parking height restrictions apply.
Contactless check-in and contactless check-out are available.

*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.